Q1. What kind of brand is SOONJA?

SOONJA is a science-driven premium skincare brand that begins by rethinking the most fundamental element of skincare: water.
Before adding more ingredients, we focus on the role of the base that first touches the skin.
Our formulas are designed to minimize unnecessary elements while supporting a comfortable, balanced skin condition.

Q2. What is PAW+?

PAW+ (Plasma-Activated Water) is water that has been activated through a plasma process.
SOONJA uses PAW+ in place of conventional purified water as the base of our formulas.

Rather than serving only as a filler or solvent, PAW+ is used as a foundational element that helps shape the overall feel and balance of the skincare formula.

👉 To learn more about why water matters and how PAW+ differs from purified water, please visit our
[WhyPAW+] section.

Q3. Can I use SOONJA products with other skincare products?

Yes, SOONJA products can be used alongside other skincare products.
However, SOONJA formulas are designed to function as a complete skincare routine on their own.
To experience the intended feel and performance of our products more clearly, we recommend using SOONJA formulas on their own.

Q4. Can pregnant women or children use SOONJA products?

SOONJA products are formulated with ingredients selected by referencing publicly available EWG (Environmental Working Group) ingredient ratings, focusing on ingredients classified within the green range.
They are designed to be suitable for use by pregnant women and children.

That said, individual skin conditions may vary.
If you are pregnant, nursing, or have highly sensitive skin, we recommend consulting a healthcare professional or performing a patch test before use.

Q5. Is SOONJA suitable for sensitive or acne-prone skin?

Skin is continuously exposed to daily stressors such as environment, temperature changes, and lifestyle factors.
SOONJA formulas are designed to support skin comfort when the skin becomes easily sensitized by daily exposure.

While our products are formulated with sensitive skin in mind, individual responses may vary.
We recommend a patch test before first use.

Q6. When can I expect to notice results?

The timing of noticeable changes may vary depending on individual skin condition and usage.
Some users report feeling increased skin comfort within a few days, while others notice changes after approximately 3–4 weeks of consistent use.

For a clearer experience of the formula’s intended performance, we recommend using SOONJA products on their own rather than mixing them with other active products.

Q7. Does SOONJA conduct animal testing?

SOONJA does not conduct animal testing on finished products.
Some cosmetic ingredients may have existing safety data from testing conducted during ingredient development in accordance with regulatory standards.

Q8. Do SOONJA products contain artificial fragrance or colorants?

SOONJA minimizes the use of unnecessary artificial fragrances and colorants.
Any scent or color you may notice is due to the natural characteristics of the ingredients themselves.

Q9. How long does shipping take?

Orders shipped within the United States typically arrive within 3–5 business days.
Additional shipping charges may apply for Hawaii and Alaska.

Q10. Is free shipping available?

Yes. Free shipping is available on U.S. orders over $99, excluding Hawaii and Alaska.

Q11. Are SOONJA products considered drugs?

No. SOONJA products are cosmetics, not drugs, and are not intended to diagnose, treat, cure, or prevent any disease.